The focus group is a group work methodology, which can be very useful for the nurse manager when obtaining information, reactions, opinions and expectations regarding the problems or other situations of the work groups.
Like the nominal group techniques, it is ideal for practice in small groups of no more than 15 people. And its objective is not so much to obtain a consensus on a problem as to obtain a series of criteria and points on which to work later.
The technique is developed in sessions of defined time, never superior to 2 hours, in which the nurse manager through questions to the group, must go directing the members towards certain concrete situations. It is essential that the members of the group feel free and comfortable when expressing their opinions. Otherwise, the intended objectives would not be achieved.
During the sessions, the manager must:
Be kind and firm in your approach. To get as much interaction as possible from the members of the group.
Maintain an empathetic and permissive attitude. To achieve a climate of generation of ideas and creative debate, where the ideas and visions of the different members can be expressed freely.
Flexible That allows you to modify the order of the work session, although at the end of it, you must have covered each of the points to be dealt with.
Respectful. With each one of the opinions, even with those that move further away from the possible agreements.
When planning a working session under this methodology, the following scheme should be followed:
Set the objectives of the meeting beforehand.
Plan the questions that will be asked to the group.
Guarantee the understanding of the questions by adapting them to the people who are going to participate.
Consider where the meeting will be held.
Make a clear and simple statement of the reasons that make the business meeting necessary.
Maintain a climate of impartiality and respect among all people.
Take notes in a clear and illustrative way.
If there is a doubt in an answer, reformulate the question so as not to lead to errors of interpretation.
Be grateful at all times for participation and the generation of ideas and debate.
At the end of the meeting, analyze in detail the data to draw the correct conclusions.
Make a report and share it with the members before its dissemination to check its correctness.
In case of doubtful points, new sessions could be considered to clarify these aspects.